Returns & Exchanges Policy

KITI

Last Updated: 2/20/2026

1. Exchange Policy (Within 3 Days)

KITI allows product exchanges within three (3) days from the date of delivery, subject to the following conditions:

• The product must be in its original condition.
• The product must not be physically damaged by the customer.
• All original packaging, accessories, manuals, and receipts must be included.
• The request for exchange must be made within three (3) days after delivery.

Exchange requests made after three (3) days will not be accepted unless covered under a verified defect.

2. Return Policy (Within 3 Days for Faulty Use)

Customers may request a return within three (3) days after delivery if:

• The product develops a functional fault under normal and proper use.
• The issue is not caused by physical damage, liquid damage, misuse, or improper handling.

Returned products will be inspected by KITI before approval. If the fault is confirmed, the customer may receive:

• A replacement product, or
• A refund (where applicable)

3. Defective on Arrival (DOA)

If a product is found to be defective at the time of delivery, the customer must:

• Report the issue immediately to the delivery agent, or
• Contact KITI on the same day of delivery.

Products confirmed as defective upon arrival will qualify for immediate exchange.

Failure to report defects on the day of delivery may limit eligibility for replacement.

4. Non-Returnable Situations

KITI does not accept returns or exchanges in the following cases:

• Physical damage caused after delivery
• Liquid or electrical damage caused by improper use
• Missing accessories or packaging
• Requests made after the three (3) day return or exchange period

5. Inspection Process

All returned or exchanged items are subject to inspection.
KITI reserves the right to decline return or exchange requests if the product does not meet the policy conditions.

6. Contact for Returns & Exchanges

To request a return or exchange, customers must contact KITI using the official phone number or email provided on the website.