2️⃣ Acceptance of Terms

You must state:

By using this website or placing an order, you agree to these Terms & Conditions.

This protects you legally.

3️⃣ Products & Availability

Explain that:

• All products are subject to availability
• Prices may change without notice
• Product descriptions are accurate but may occasionally contain minor errors

Important for electronics (spec changes, stock issues).

4️⃣ Orders & Payment

Clearly explain:

• Orders are confirmed only after successful payment
• Payment is required at checkout
• Total includes product price + delivery fee
• You reserve the right to cancel suspicious or incorrect orders

For MTN MoMo, clarify:

• Payments are processed securely
• KITI does not store payment PINs

5️⃣ Delivery Terms

Summarize your Shipping Policy:

• Delivery within Kigali
• 40-minute delivery during business hours
• Location-based fee
• Orders confirmed by phone
• Orders may be adjusted/cancelled after mutual agreement

This avoids future disputes.

6️⃣ Returns & Refunds (Very Important)

Since you sell electronics, define clearly:

Example:

• Products must be reported within 24 hours if defective
• Item must not be physically damaged by customer misuse
• Product must be returned in original condition
• Refund processed after inspection

Do NOT leave this undefined.

7️⃣ Customer Responsibilities

State that customers must:

• Provide accurate information
• Be reachable by phone
• Inspect product upon delivery

This protects you.

8️⃣ Limitation of Liability

Very important for electronics.

Example:

• KITI is not responsible for misuse of products
• Not responsible for indirect losses or damages
• Warranty terms depend on manufacturer (if applicable)

Keeps you safe legally.

9️⃣ Intellectual Property

State:

• Website content, logo, branding belong to KITI
• Copying or reuse without permission is prohibited

Protects your brand.

🔟 Privacy Reference

Add:

Use of personal information is governed by our Privacy Policy.

This connects to DPO compliance.

1️⃣1️⃣ Order Cancellation

Explain:

• Customer may request cancellation before dispatch
• Orders may be cancelled if delivery confirmation fails
• Refund timelines (if applicable)

1️⃣2️⃣ Governing Law

State:

These Terms are governed by the laws of the Republic of Rwanda.

 These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Rwanda.